Privacy Policy

Crysora Privacy & Customer Trust

Privacy Policy

At Crysora, your privacy matters. This Privacy Policy explains how we collect, use, store, protect and manage personal information when you visit our website, place an order, contact us or interact with our online store.

Last updated: June 2026

Who We Are

Crysora is an Australian-based jewellery and gemstone gift brand offering meaningful jewellery, gemstone gifts, keyrings, home ornaments and keepsakes. Crysora is the sister business of Sapphire Pal.

For privacy questions, you can contact us at: kaumudi@crysora.com

Information We May Collect

When you use our website, place an order or contact us, we may collect personal information such as:

• Your name
• Email address
• Phone number
• Billing address
• Shipping address
• Order details and purchase history
• Payment confirmation details, handled through secure payment providers
• Messages, enquiries, support requests and live chat communications
• Gift message or order notes you choose to provide
• Website usage information, device information, browser type, IP address and cookie data

We only collect information that is reasonably necessary for our business activities, customer service, order fulfilment and website operation.

How We Collect Information

We may collect information when you:

• Visit our website
• Create an account, if account features are available
• Add products to cart or complete checkout
• Place an order
• Subscribe to email updates or marketing
• Contact us by email, phone, contact form or live chat
• Interact with our social media pages or advertisements
• Use cookies or similar website technologies through your browser

Some information is provided directly by you, while some is collected automatically through our website, Shopify platform, analytics tools, payment systems, advertising tools or cookies.

How We Use Your Information

Crysora may use personal information to:

• Process and confirm orders
• Accept secure payments
• Pack and ship products
• Provide tracking and delivery updates where available
• Respond to enquiries, contact forms and live chat messages
• Provide customer support, returns and exchange assistance
• Send order confirmations, receipts and service-related emails
• Send marketing emails only where permitted or where you have subscribed
• Improve our website, product range, customer experience and online store
• Prevent fraud, unauthorised transactions, security issues and misuse of our website
• Comply with legal, tax, accounting and regulatory obligations

We do not sell your personal information.

Payments & Security

Payments are processed through secure third-party payment providers available through our Shopify store. Crysora does not store full credit card numbers on our own systems.

Payment providers may collect and process payment information according to their own privacy and security practices.

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

Cookies, Analytics & Advertising

Our website may use cookies, pixels, analytics and similar technologies to operate the store, remember preferences, understand website performance, improve customer experience and support advertising or marketing where permitted.

These tools may collect information such as your device type, browser, pages viewed, products viewed, referral source, approximate location and interactions with our website.

You can usually control cookies through your browser settings. Blocking some cookies may affect website functionality, checkout, cart features or customer experience.

Shopify also offers customer privacy settings in the Shopify admin to help merchants manage privacy and data protection requirements, including cookie and privacy preferences in relevant regions. :contentReference[oaicite:1]{index=1}

Marketing Communications

If you subscribe to Crysora emails, we may send updates about new products, gift ideas, collections, offers, care guidance and store news.

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in the email or contacting us.

We may still send important service emails related to your order, shipping, account, returns, exchanges or customer support.

When We Share Information

We may share personal information with trusted service providers where reasonably necessary to operate our business and provide our services, including:

• Shopify and website hosting/service providers
• Payment processors and fraud prevention providers
• Shipping carriers, couriers and fulfilment partners
• Email marketing and customer communication tools
• Analytics, advertising and website performance providers
• Professional advisers, accountants, legal advisers or regulatory authorities where required

We require service providers to handle information appropriately and only use it for the purpose of providing services to Crysora or as otherwise permitted by law.

International Data Transfers

Because Crysora operates an online store and uses digital service providers, your information may be stored or processed in Australia or overseas, including by Shopify, payment providers, shipping providers, analytics providers and other trusted business systems.

Where information is handled by third-party platforms, their own privacy policies and data practices may also apply.

How Long We Keep Information

We keep personal information for as long as reasonably needed for the purpose it was collected, including order fulfilment, customer support, business records, tax, accounting, fraud prevention, legal compliance and dispute resolution.

When information is no longer needed, we take reasonable steps to securely delete, destroy or de-identify it where appropriate.

Your Privacy Rights & Choices

You may contact Crysora to request access to personal information we hold about you, ask for correction of inaccurate information, unsubscribe from marketing, or raise a privacy question or concern.

We may need to verify your identity before responding to certain privacy requests.

The OAIC explains that privacy policies should be clear about how personal information is handled and how individuals can make privacy enquiries or complaints. :contentReference[oaicite:2]{index=2}

Children’s Privacy

Crysora products and services are intended for general customers and are not directed to children.

We do not knowingly collect personal information from children without appropriate consent. If you believe a child has provided us with personal information, please contact us.

Links to Other Websites

Our website may contain links to external websites, social media pages, payment providers, shipping carriers or third-party platforms.

We are not responsible for the privacy practices or content of external websites. Please review their privacy policies before providing personal information.

Privacy Questions or Complaints

If you have a privacy question, request or complaint, please contact us:

Email:
kaumudi@crysora.com

Postal Address:
Crysora
PO Box 6113
Rouse Hill NSW 2155
Australia

We will review your enquiry and aim to respond within a reasonable time. If you are not satisfied with our response, you may be able to contact the Office of the Australian Information Commissioner for further information about privacy rights in Australia.

Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our store, services, technology, legal requirements or business practices.

The updated version will be posted on this page with a revised “Last updated” date.

Crysora Customer Trust

We value your trust and aim to handle your personal information with care, transparency and respect.

Contact Crysora